SOLUTIONS

Usability Mapping

 

Apply Usability Mapping and 30 years of scientific usability testing, and get procedures that measurably reduce comprehension errors, performance errors and increase safety

The science underpinning Usability Mapping includes factors like:

 

  • The type of language we use,

 

  • The Reading Grade Level (RGL) that allows users to understand and use the information even when under stress,

 

  • Selective reading to quickly find the information you need, and

 

  • Short sentences to help even non-native speakers understand and recall the information they need.

 

This is the science of human cognitive behaviour applied to written documentation.

 

Applied to written documentation, we create documentation that guides human behaviour even when the reader is stressed or under time pressure

 

Advertisers have long known that words—and how we present them—can be used to guide our behaviour. Industry is only now beginning to catch up.

 

Researchers like Abraham Maslow, George Miller, Sir John Eccles and Jacob Kantor have taught us about principles like:

  • Human cognitive limits (no more than 5 bullet points),
     

  • Psycholinguistics (when to use command language) and
     

  • Gestalt psychology (how we use white space to group related information).

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